TERMS OF SALE

rechsteiner.it is owned by Rechsteiner di Florian Von Stepski-Doliwa. No one is authorized, except for the Cantina Rechsteiner itself, to carry out commercial actions and initiatives on behalf of rechsteiner.it.

These terms of sale govern the sale of products marketed by Rechsteiner di Florian Von Stepski-Doliwa (hereinafter referred to for brevity as Rechsteiner.it) through the website. All purchase contracts for products concluded via the aforementioned website and in accordance with the procedures outlined here, between the Seller and the Customer, will be governed by these terms of sale (in accordance with Italian law, particularly Legislative Decree 70/2003 on electronic commerce and Legislative Decree 206/2005 with specific reference to the regulations on distance contracts). Any changes or new terms of sale will be promptly communicated to the Customer and will take effect from the moment of publication on the website, applying only to sales concluded after the publication.

Acceptance of the Terms of Sale

The contract between the Seller, Rechsteiner, and the Customer is considered concluded upon acceptance of the order by Rechsteiner. The acceptance is deemed implicit, unless otherwise communicated to the Customer by any means. By placing an order using the various available methods, the Customer declares that they have read the information provided during the purchase process and accept the conditions outlined below. The Customer is therefore invited to carefully read these terms of sale and to print or save them on another durable medium accessible to them.

1. PURCHASE METHODS

The Customer can only purchase the products available on the website https://rechsteiner.it, as described in their respective information sheets. The product information may be modified without prior notice. The images on the site are provided to assist the Customer in recognizing the products, but the photos may not exactly reflect the appearance of the delivered product.

On rechsteiner.it, the minimum purchase quantity is 1 bottle. Shipping is free for orders with delivery to Italy over 120€ and for orders with delivery to Germany over 180€.

The wines listed in the catalog are always available. If one of the ordered wines is out of stock, the word “out of stock” will appear, or the company will promptly contact the customer. The customer can cancel the order and receive an immediate refund or modify the order by selecting wines that are available for delivery. The purchase of Rechsteiner wines is permitted only to those over 18 years of age.

The correct receipt of the order is confirmed by Rechsteiner.it through an automatic response email sent to the email address provided by the Customer.

This confirmation message will include the date and time of order receipt and an “Order Number,” which must be used in all future communications with Rechsteiner.it. In case of non-acceptance of the order, Rechsteiner.it commits to promptly notifying the Customer.

All prices on the site are intended to be retail prices and, therefore, include VAT. Rechsteiner reserves the right to change prices at any time without prior notice. It is the Customer’s responsibility to register with accurate data and keep this information updated. It is the Customer’s responsibility to register with destination addresses within Italy only on the Italian-language site, and within Germany only on the English and German-language site.
On the Italian, English, and German-language sites, orders cannot be placed for destinations outside of Italy or Germany. If the Customer needs to ship to a country not included in the two mentioned above, they must contact Rechsteiner at the email address rechsteiner@rechsteiner.it.

Rechsteiner reserves the right not to accept any order, even if mistakenly placed on the website rechsteiner.it with a shipping destination outside of Italy and Germany, and to not issue any refund in the case of orders with a foreign billing address and/or foreign shipping address different from Italy and Germany. In such cases, the Customer may provide an Italian shipping address, and only after this communication will the order be processed. If the order is not accepted for the reasons mentioned above, Rechsteiner commits to promptly notifying the Customer via email or phone communication.

2. PAYMENT METHODS
   Customers can purchase products from the Rechsteiner.it website using various payment methods at checkout. For orders delivered to Italy, the following payment methods are accepted:

–    bank transfer: select the payment option: “Offline bank transfer”.

In this case, Rechsteiner must receive payment before the goods are dispatched. The details for the bank transfer will be provided during the ordering process. We recommend that the customer uses the order ID (order number) as the payment reference. The order will not be dispatched until the funds have been credited to Rechsteiner’s bank account. Should the customer choose to pay by bank transfer and the payment is not received within 30 working days of the order date, Rechsteiner reserves the right to cancel the order;

–    credit card.

The following payment methods are available for orders delivered to Germany:

–    PayPal

Select the payment option: “PayPal”.

You can make the payment using your PayPal account.

–    Bank transfer

–    Credit card (Visa, Mastercard, American Express, Discover)

All amounts displayed on rechsteiner.it are in euros, which is the reference currency. For some products, if destined for Germany, a price adjustment will be applied due to tax charges, excise duties and other costs required by current legislation. Once Germany has been selected as the destination country, the system will automatically update the price of the products in the basket.

3. SHIPPING METHODS

Rechsteiner.it delivers its products through specialized couriers within Italy and Germany only. Shipping costs are generally borne by the Customer and are clearly displayed at the time the order is placed. On rechsteiner.it, the minimum purchase quantity is 1 bottle. Shipping is free for orders with delivery to Italy over 120€ and for orders with delivery to Germany over 180€.
Upon receiving the goods, the Customer is required to check their condition. If the Customer has any doubts about the integrity of the goods, they must indicate this on the delivery receipt and accept the goods by signing the delivery note “WITH RESERVE OF CONTROL.” This allows the Customer to inspect the contents and inform Rechsteiner about the condition of the goods. Only goods in good condition will be charged. The Customer has 14 working days to report any damage in writing via email to rechsteiner@rechsteiner.it.

Packaging and Delivery Times

Rechsteiner relies on specialized couriers to ensure that its products arrive at their destination in the best possible condition. This guarantees the utmost care during handling. To best protect the bottles during transport, Rechsteiner uses specific shockproof packaging made from 100% recyclable material, which can be fully disposed of as paper in the separate waste collection.
The shipping cost varies based on the destination and the weight of the goods (six bottles, including packaging, typically weigh 8/9 kg). Some countries do not permit shipments. All shipments are traceable online through the websites of the logistics partners.

Depending on the destination area, deliveries may take between 24 hours and 4/5 days, unless there are unforeseen circumstances (but no later than thirty days from the order date). Deliveries will be made during office hours on working days, from Monday to Friday. For this reason, Rechsteiner advises providing an address where someone will always be available to receive the goods during this time frame, such as an office, a doorman, or a neighbor. The courier will make two delivery attempts: if the first attempt is unsuccessful, they will contact the recipient directly (usually by email or phone) to agree on the day and time frame (morning or afternoon) for the second attempt. No deliveries are made to post office boxes.

4. RIGHT OF WITHDRAWAL

The Customer has the right to withdraw from the contract within 14 working days from the receipt of the goods, according to the following procedures:
• Send a written communication to the email address rechsteiner@rechsteiner.it, indicating the order number and the reason for the return.
• Return the goods in their original condition within 14 working days to the address: Rechsteiner di Florian Von Stepski-Doliwa, via Frassenè 2, 31046 Piavon di Oderzo (TV) – Italy. The return shipping costs will be borne by the Customer.

Once the wine bottles are received and their condition is verified, Rechsteiner will immediately initiate the refund process. The timing will depend on the payment method used, but in any case, it will not exceed 10 days.

Damaged or used products, even partially, will not be replaced or refunded. The right of withdrawal does not apply to goods made to order or clearly customized.

5. WARRANTY

The Customer purchasing as a consumer has the right to a warranty on the products and services purchased within 24 months from the purchase date and under the conditions set by law, provided that Rechsteiner.it is notified of any defects found, following the same procedure as for the right of withdrawal, within 2 months from their discovery.

6. PRIVACY

The personal data requested during the order process is collected by Rechsteiner.it and processed on electronic supports to fulfill the obligations arising from the contract concluded with the Customer, and will not, under any circumstances, be transferred to third parties. Rechsteiner.it ensures compliance with the personal data processing regulations as established by the Privacy Code under Legislative Decree No. 196 of 30.06.03. The data controller is Rechsteiner di Florian Von Stepski-Doliwa, Via Fressenè, 2 – 31046 Piavon di Oderzo (Treviso), represented by the legal representative at any given time, unless a data processor is appointed under Article 29 of Legislative Decree No. 196/2003. The Customer has the right, at any time, to revoke consent to the processing of personal data by sending a written communication to Rechsteiner.it at the above address. The Customer, under Article 7 of Legislative Decree No. 196/2003, has the right to access their data in the manner provided therein. Marketing communications will be sent only with the explicit consent of the Customer, granted together with authorization for processing and sending on the online registration form.

7. PROTECTION OF MINORS

Rechsteiner.it does not sell wine or other alcoholic products to minors under 18 years of age.
The courier WILL NOT deliver wine or other alcoholic products to minors under 18 and may request an identity document to verify the age.

8. COMPLAINTS

Any complaints must be addressed in writing to Rechsteiner di Florian Von Stepski-Doliwa, Via Fressenè, 2 – 31046 Piavon di Oderzo (Treviso), via email at rechsteiner@rechsteiner.it.

9. JURISDICTION AND APPLICABLE LAW

The sales contract between the Customer and Rechsteiner.it is considered concluded in Italy and governed by Italian law. For the resolution of civil and criminal disputes arising from the conclusion of this distance sales contract, if the Customer is a consumer, the territorial jurisdiction is that of the court of the Customer’s place of residence; in all other cases, the territorial jurisdiction is exclusively that of the Court of Treviso.

10. COOKIES

Cookies are text files that are placed on your computer and remotely read by the company’s servers or third-party servers. The use of permanent technical cookies or session cookies (i.e., those that are not persistently stored on the user’s computer and disappear when the browser is closed) is strictly limited to the technical provision of the service requested by the user and the transmission of session identifiers (composed of random numbers generated by the server) necessary to allow the secure and efficient browsing of the site and its applications. The technical cookies used on this site prevent the use of other computer techniques that could potentially harm the privacy of user browsing. This website also uses, with the user’s prior consent (except for strictly necessary technical cookies or purely statistical cookies with aggregated data), some systems – cookies, beacons – that analyze user navigation to create statistics on visits or to improve the content offering and, if applicable, place targeted advertising on web pages. The system currently used is Google Analytics, a web analysis service provided by Google. Google Analytics, like other systems, uses “cookies.” The information generated by the cookie about your use of the website will be transmitted to and stored on Google’s servers in the United States. Google will use this information to track and examine your use of the website, compile reports on website activities for website operators, and provide other services related to website activities and Internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the said information on Google’s behalf. Google will not associate your IP address with any other data held by Google. No other use of cookies for the transmission of personal information is made, nor are any other persistent cookies or tracking systems used. We remind you that you can set your internet browser software (e.g., Firefox, Internet Explorer, Safari, Chrome) in such a way as to not accept cookies, including technical ones, by activating the so-called “incognito browsing,” in which case no data will be processed through these systems.